1 customer service is a measure of the efficiency of the logistics system2 it is well known that the ultimate goal of the logistics system is to make the customer satisfied3 products and services only in the hands of the customer to have value4 one of the important components of the logistics process is the flow of products from the origin to consumption.5 logistics including internal logistics, external logistics, domestic logistics, international ***.Supply chain management, demand forecasting, process reengineering, distribution management, customer service, claim
